Refund Policy

Effective Date: May 21, 2025

At Jedmantra Private Limited, we are committed to providing high-quality educational content and a seamless user experience. We value the trust you place in us when you purchase our courses. This Refund Policy outlines the circumstances under which refunds may be issued and the process to request them.

1. General Refund Terms

• Digital Nature of Products: Since all courses sold on our platform are digital and delivered instantly or via scheduled access, we generally do not offer refunds once the course content has been accessed (streamed or downloaded).
• Refund Eligibility:

  Refunds may be issued only under the following conditions:

  • The user has not accessed or downloaded any part of the course.
  • The refund request is made within 7 calendar days of the purchase.
  • The course was purchased at full price (not during a special offer or discount).

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

• User has accessed/downloaded/streamed any part of the course.
• The refund request is made after 7 calendar days of purchase.
• Courses purchased at discounted prices, bundled deals, or via coupons are not eligible for a refund.
• Dissatisfaction due to lack of prerequisite knowledge or change of interest.
• Course completion but claiming non-satisfaction.
• Technical issues originating from the user's device or internet connection.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@jedmantra.com with the subject line "Refund Request".
2. Provide the following details in your email:
   • Full Name
   • Registered Email Address
   • Course Name
   • Purchase Date
   • Refund Amount
   • Transaction id
   • Reason for Refund
3. Our support team will respond within 3 business days and initiate the review process.
4. If eligible, your refund will be processed within 7-10 business days and credited via the original payment method through our payment partner.

4. Refund for Duplicate Payment

In the event of a duplicate payment made by the customer, the excess amount will be refunded after verification, within 7 business days of receiving a written complaint.

5. Course Cancellation by Jedmantra

If a course is cancelled by Jedmantra Private Limited due to technical or content-related issues, full refunds will be provided to all enrolled users. Users may also be offered an option to transfer the fee to another course.

6. Payment Gateway and Processing Fees

In some cases, payment gateway charges (if applicable and non-refundable by payment integration partner) may be deducted from the refund amount.

7. Changes to this Refund Policy

Jedmantra Private Limited reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions regarding our refund policy, please contact:
Jedmantra Private Limited
Email: support@jedmantra.com
Website: www.jedmantra.com

Note: By purchasing a course on Jedmantra Private Limited, you acknowledge and agree to this Refund Policy.